dungnguyen
27-05-2012, 03:07 AM
Anh/Chi trong nganh va khach hang chu y doc la thu khieu nai nay va can than voi cong ty ben duoi cung nhu nhung nguoi lam viec ben duoi truoc khi lam viec cung nhu tuyen dung vao lam cong ty minh
" Kinh gui BGD cong ty DL Quoc Te Xanh
Toi ten la Ms.Phuong, toi co khieu nai ve cach lam viec cung nhu cach doi xu voi khach hang cua Chi nhanh cong ty GREENTOURS tai TPHCM nhu sau, toi thuc su rat buc xuc va chua tung thay 1 cong ty nao co 1 nhan vien lam viec toi te den nhu the, viet den day chac BGD cong ty cung hieu toi tuc nhu the nao,su viec la nhu the nay:
- Vao khoang ngay 20/10/2011 vua roi toi co book ve may bay cho doan khach THAILAN, so luong 17 ve (co 2 ve bay 1 chieu) khoi hanh ngay 25-29/01/2012 cua cong ty Greentours cac vi, dau tien toi duoc confirm la co ve voi gia 260USD bao gom thue, sau khi da gui hop dong cho khach va thoa thuan ngay ky hop dong thi ben Greentours thong bao la gia ve tang them 20$ nua, toi rat buc xuc nhung cung thong cam va co gang thuyet phuc khach tang them tien thanh 280 USD, Khach rat phan nan va kho chiu nhung van danh chap nhan tang gia. The la da thoa thuan xong gia va xac nhan co ve
- Ngay 25/10/2011 Greentours yeu cau dat coc 50$/ve tuc la 850$,nhung do nhan vien thu tien khong co tien hoan nen dong y dat coc 800 USD cho chan (Hien toi van con giu phieu thu co moc cua cty Greentours)va xong viec dat coc, Cho ngay xuat ve nua la xong.
- Ngay 26/10/2011 (tuc hom sau) toi chinh thuc ky hop dong voi khach hang tour Thailand nay,vi minh da chac chan co ve may bay va da dat coc roi.Toi thu coc khach 40% tong gia tri hop dong.Chung toi van lien lac thuong xuyen voi nhau (Greentours)
- Hon 15 ngay sau toi tien hanh dat coc Landfee Thailand theo yeu cau cua doi tac voi so tien la 800 USD(hien toi van con giu Diposit hay goi la phieu thu coc nay cua doi tac),thoi diem nay ben phong ve van chua yeu cau xuat ve.
Toi thay hoi lo lang vi hon 1 thang roi ma phong ve Greentours van chua yeu cau xuat ve, toi goi dien hoi thuc la da san sang xuat ve tien da co san het roi,cu xuat ve di, tai sau van chua nge thong bao, toi duoc nge tra loi la tu tu di phia hang khong chua yeu cau,khi nao co se thong bao, toi tam yen tam. thoi gian troi di, toi van goi dien va nhan duoc cau tra loi tuong tu, toi da sinh nghi ngo
- Vao khoang tuan roi thi toi nhan duoc thong tin chinh thuc la ben Greentours ko co ve may bay ngay da ky nua, con nhung ngay khac ma thoi,va van chua chac chan 100%, chung toi dang co gang tim ve, toi thuc su hoang mang vi da thu coc cua khach roi, se bi phat hop dong, ho yeu cau la cho thoi gian den tuan nay tim ve, toi van im lang de cho ben Greentours lam viec, trong khi do toi van 1 mat tich cuc tu tim ve bay cho doan minh, ko ngoi do doi ho co trach nhiem nua, cuoi tuan van chua co ket qua,dau tuan nay thi toi nhan them thong tin la chung toi chinh thuc thong bao khong co ve ngay 25-29-1 nua,khong the nao tim ra ve, va chung toi se hoan tien coc 800$ lai cho cong ty ban,ban hay nhan tien va tu tim ve.Chung toi potay roi.
- Den gio phut nay thi toi thuc su tuc gian tot do, lam sau co the lam an vo trach nhiem den nhu the,trong khi toi phai den Hop dong cho khach,mat tien dat coc landfee thi ben Greentours lam ngo khong den bu thiet hai gi ca? chi hoan gian tra coc lai thoi, roi chung toi co lam gi sai ma phai chiu den tien cho khach,mat tien dat coc landfee thailand?thoi diem nay chung toi tim dau ra ve bay cho ngay cao diem tet do bay gio,neu co ve thi gia cung da rat cao,ma phia Greentours ko boi thuong, phia khach khong chiu bu them tien de book ve khac...
Khach hang dua ra 2 huong giai quyet:
1. Dong y thong cam di 24/1 ve ngay 28/1 (tuc di som ve som hon so voi booking cu) nhung khong phai bu them bat ky khoan chi phi nao, hoac la di dung theo booking da ký (neu di ngay mung 24-28/1 thi chung toi da tim ra ve nhung chenh lech 89USD tuc la 369$ ve bao thue, Phan bu lo nay ai chiu trach nhiem?
2.Huy tour den 60% tong gia tri hop dong tuong duong 5000 USD, ai la nguoi chiu trach nhiem phan nay?
cu cho rang chung toi thuyet phuc duoc khach khong phat hop dong thi ai se chiu trach nhiem phan 800 USD dat coc landfee ben Thailand(phai Thai ko the hoan tien coc vi da dat dich vu xong het roi).
Tom lai: Bay gio chung toi yeu cau phia LANH DAO CONG TY PHAI CO CAU TRA LOI VE PHAN THIET HAI NAY CUA CHUNG TOI, hoac dua ra huong giai quyet thoa dang trong thoi gian nhanh nhat trong tuan nay, truoc tet Duong Lich chung toi mong muon nhan duoc cau tra loi hoac hoi am tu phia lanh dao cong ty, Toi khong tin rang voi thuong hieu va su lon manh cua Greentours lai co cach lam viec va cu xu thieu van hoa va khong chu uy tinh nhu Ms.Mai (chi nhanh SG) doi voi khach minh nhu vay.
Mong cho phuc dap."
" Kinh gui BGD cong ty DL Quoc Te Xanh
Toi ten la Ms.Phuong, toi co khieu nai ve cach lam viec cung nhu cach doi xu voi khach hang cua Chi nhanh cong ty GREENTOURS tai TPHCM nhu sau, toi thuc su rat buc xuc va chua tung thay 1 cong ty nao co 1 nhan vien lam viec toi te den nhu the, viet den day chac BGD cong ty cung hieu toi tuc nhu the nao,su viec la nhu the nay:
- Vao khoang ngay 20/10/2011 vua roi toi co book ve may bay cho doan khach THAILAN, so luong 17 ve (co 2 ve bay 1 chieu) khoi hanh ngay 25-29/01/2012 cua cong ty Greentours cac vi, dau tien toi duoc confirm la co ve voi gia 260USD bao gom thue, sau khi da gui hop dong cho khach va thoa thuan ngay ky hop dong thi ben Greentours thong bao la gia ve tang them 20$ nua, toi rat buc xuc nhung cung thong cam va co gang thuyet phuc khach tang them tien thanh 280 USD, Khach rat phan nan va kho chiu nhung van danh chap nhan tang gia. The la da thoa thuan xong gia va xac nhan co ve
- Ngay 25/10/2011 Greentours yeu cau dat coc 50$/ve tuc la 850$,nhung do nhan vien thu tien khong co tien hoan nen dong y dat coc 800 USD cho chan (Hien toi van con giu phieu thu co moc cua cty Greentours)va xong viec dat coc, Cho ngay xuat ve nua la xong.
- Ngay 26/10/2011 (tuc hom sau) toi chinh thuc ky hop dong voi khach hang tour Thailand nay,vi minh da chac chan co ve may bay va da dat coc roi.Toi thu coc khach 40% tong gia tri hop dong.Chung toi van lien lac thuong xuyen voi nhau (Greentours)
- Hon 15 ngay sau toi tien hanh dat coc Landfee Thailand theo yeu cau cua doi tac voi so tien la 800 USD(hien toi van con giu Diposit hay goi la phieu thu coc nay cua doi tac),thoi diem nay ben phong ve van chua yeu cau xuat ve.
Toi thay hoi lo lang vi hon 1 thang roi ma phong ve Greentours van chua yeu cau xuat ve, toi goi dien hoi thuc la da san sang xuat ve tien da co san het roi,cu xuat ve di, tai sau van chua nge thong bao, toi duoc nge tra loi la tu tu di phia hang khong chua yeu cau,khi nao co se thong bao, toi tam yen tam. thoi gian troi di, toi van goi dien va nhan duoc cau tra loi tuong tu, toi da sinh nghi ngo
- Vao khoang tuan roi thi toi nhan duoc thong tin chinh thuc la ben Greentours ko co ve may bay ngay da ky nua, con nhung ngay khac ma thoi,va van chua chac chan 100%, chung toi dang co gang tim ve, toi thuc su hoang mang vi da thu coc cua khach roi, se bi phat hop dong, ho yeu cau la cho thoi gian den tuan nay tim ve, toi van im lang de cho ben Greentours lam viec, trong khi do toi van 1 mat tich cuc tu tim ve bay cho doan minh, ko ngoi do doi ho co trach nhiem nua, cuoi tuan van chua co ket qua,dau tuan nay thi toi nhan them thong tin la chung toi chinh thuc thong bao khong co ve ngay 25-29-1 nua,khong the nao tim ra ve, va chung toi se hoan tien coc 800$ lai cho cong ty ban,ban hay nhan tien va tu tim ve.Chung toi potay roi.
- Den gio phut nay thi toi thuc su tuc gian tot do, lam sau co the lam an vo trach nhiem den nhu the,trong khi toi phai den Hop dong cho khach,mat tien dat coc landfee thi ben Greentours lam ngo khong den bu thiet hai gi ca? chi hoan gian tra coc lai thoi, roi chung toi co lam gi sai ma phai chiu den tien cho khach,mat tien dat coc landfee thailand?thoi diem nay chung toi tim dau ra ve bay cho ngay cao diem tet do bay gio,neu co ve thi gia cung da rat cao,ma phia Greentours ko boi thuong, phia khach khong chiu bu them tien de book ve khac...
Khach hang dua ra 2 huong giai quyet:
1. Dong y thong cam di 24/1 ve ngay 28/1 (tuc di som ve som hon so voi booking cu) nhung khong phai bu them bat ky khoan chi phi nao, hoac la di dung theo booking da ký (neu di ngay mung 24-28/1 thi chung toi da tim ra ve nhung chenh lech 89USD tuc la 369$ ve bao thue, Phan bu lo nay ai chiu trach nhiem?
2.Huy tour den 60% tong gia tri hop dong tuong duong 5000 USD, ai la nguoi chiu trach nhiem phan nay?
cu cho rang chung toi thuyet phuc duoc khach khong phat hop dong thi ai se chiu trach nhiem phan 800 USD dat coc landfee ben Thailand(phai Thai ko the hoan tien coc vi da dat dich vu xong het roi).
Tom lai: Bay gio chung toi yeu cau phia LANH DAO CONG TY PHAI CO CAU TRA LOI VE PHAN THIET HAI NAY CUA CHUNG TOI, hoac dua ra huong giai quyet thoa dang trong thoi gian nhanh nhat trong tuan nay, truoc tet Duong Lich chung toi mong muon nhan duoc cau tra loi hoac hoi am tu phia lanh dao cong ty, Toi khong tin rang voi thuong hieu va su lon manh cua Greentours lai co cach lam viec va cu xu thieu van hoa va khong chu uy tinh nhu Ms.Mai (chi nhanh SG) doi voi khach minh nhu vay.
Mong cho phuc dap."